Terms & Conditions

Last updated: 16 July 2026

1. About Teck Electrical Ltd

Teck Electrical Ltd provides domestic and commercial electrical services in the United Kingdom.

Email: admin@teckelectrical.co.uk

Website: teckelectrical.co.uk

2. Services

Our services include, but are not limited to:

• Electrical Installation Condition Reports (EICRs).
• Guaranteed EICR Pass services.
• Emergency electrical callouts.
• Minor electrical works.
• Electrical remedial works.
• Consumer unit and fuse-box upgrades.
• Electrical fault finding and repairs.
• Lighting installation and upgrades.
• CCTV and security installation.
• Commercial electrical services.
• Other agreed electrical installation, inspection or repair work.

The exact work included will be set out in your booking confirmation, written quotation, invoice or other written agreement.

3. Booking Requests and Appointment Confirmation

A booking submitted through our website is a booking request only.

Your requested date and time are not guaranteed until confirmed by Teck Electrical Ltd by email, telephone or another agreed method.

A contract for services will normally be formed when:

• we confirm your appointment or accept your instruction;
• you accept a written quotation;
• you pay an agreed deposit or advance charge; or
• we begin carrying out work at your request.

We may decline a booking where the requested work is outside our service area, outside our expertise, unsafe, unavailable or based on incomplete or inaccurate information.

4. Appointment Times

Appointment times and arrival windows are estimates. We make reasonable efforts to attend at the agreed time, but delays may occur because of:

• traffic or travel disruption;
• emergency work;
• an earlier job taking longer than expected;
• weather conditions;
• engineer illness or unavailability;
• supplier delays; or
• other circumstances outside our reasonable control.

Where reasonably possible, we will notify you of a significant delay and offer a revised arrival time or alternative appointment.

5. Information Supplied by the Customer

Prices and estimated durations are based on the information you provide. You must provide complete and accurate information about:

• the property type and size;
• the number of bedrooms, rooms or circuits;
• the number of consumer units, fuse boxes or distribution boards;
• known faults, damage or previous electrical work;
• access arrangements;
• the presence of tenants, vulnerable occupants or animals;
• parking restrictions or permits; and
• any other matter that may affect the work.

If the property or work differs materially from the information supplied, we may revise the price, duration or scope of work. We will seek your agreement before carrying out chargeable work outside the agreed scope.

6. Access to the Property

You must ensure that:

• safe and reasonable access is available at the agreed time;
• an authorised adult is present unless agreed otherwise;
• keys, access codes or access instructions are available;
• electrical equipment and areas requiring inspection are accessible;
• furniture or stored items do not unreasonably obstruct the work;
• children and animals are kept safely away from the work area; and
• any required landlord, owner or managing-agent permission has been obtained.

We may suspend or refuse work where access is unsafe or unreasonable.

7. Electrical Isolation and Interruption of Supply

Electrical inspections, testing, fault finding and repairs may require circuits or the entire electrical installation to be temporarily switched off.

By booking relevant electrical services, you acknowledge that temporary electrical isolation may be necessary.

Before our visit, you should safely shut down or make suitable arrangements for sensitive equipment, including:

• computers and servers;
• alarm systems;
• medical or accessibility equipment;
• internet and communications systems;
• refrigeration equipment;
• heating controls;
• timers and clocks; and
• other equipment that may be affected by loss of power.

We are not responsible for a pre-existing fault or defect that becomes apparent during reasonable testing or following the lawful and competent isolation and restoration of the electrical supply. This does not exclude liability for damage caused by our failure to exercise reasonable care and skill.

8. Prices and Online Estimates

Prices displayed by our online booking form are estimates calculated from the options selected by the customer.

Unless expressly described as a fixed price, an online price is not a final quotation. A price may change where:

• the information supplied was incomplete or inaccurate;
• additional fuse boxes, circuits, rooms or installations are identified;
• the installation is unsafe, damaged or unusually complex;
• faults are concealed or inaccessible;
• additional labour, testing or materials are required;
• parking, congestion or access charges apply; or
• the customer requests additional work.

We will explain and seek approval for additional chargeable work before proceeding, except where immediate action is reasonably necessary to make an electrical danger safe.

9. Quotations

Written quotations are based on the information and access available at the time they are prepared.

Unless otherwise stated, a quotation:

• is valid for 30 days from its issue date;
• covers only the work expressly described;
• may exclude decorating, plastering, building or making-good work;
• may exclude hidden defects or inaccessible areas;
• may be revised if the scope or circumstances change; and
• does not include additional work requested after acceptance.

An estimate is an approximate price. A quotation is a price offered for a defined scope of work, subject to any assumptions and exclusions stated in the quotation.

10. Payment

Unless agreed otherwise in writing:

• payment is due when the work is completed;
• emergency callout fees may be payable before or upon attendance;
• deposits may be required for materials or larger works;
• invoices must be paid by the due date stated on the invoice; and
• reports or certificates may be issued following completion and payment.

You must notify us promptly if you believe an invoice is incorrect.

Where legally permitted, we may charge reasonable recovery costs or interest on overdue business-to-business invoices. Different statutory rules may apply to consumer customers.

11. Materials and Replacement Parts

Materials and parts will be charged as set out in the quotation or booking confirmation.

Where an exact product is unavailable, we may offer a reasonably equivalent alternative. We will seek approval where the substitution materially affects appearance, function or price.

Products remain subject to their manufacturer's warranty terms.

12. Additional and Unforeseen Work

Electrical work may reveal concealed or previously unknown defects.

Where additional work is required, we will normally:

1. explain the issue;
2. describe the recommended work;
3. provide an additional price or estimate; and
4. seek your approval before proceeding.

Where there is an immediate danger, we may take reasonable temporary action to make the installation safe. Permanent repairs may require a separate quotation.

13. EICR Inspections and Reports

An Electrical Installation Condition Report records the condition of the accessible electrical installation at the time of inspection and testing.

An EICR:

• does not guarantee that no future fault will occur;
• does not cover inaccessible or concealed parts that cannot reasonably be inspected;
• may identify C1, C2, C3 or FI observations;
• may be satisfactory or unsatisfactory depending on the findings; and
• may recommend remedial or further investigative work.

Unless expressly included, remedial work identified by an inspection is charged separately.

14. Guaranteed EICR Pass Service

The Guaranteed EICR Pass service includes only the work expressly described in the booking information or quotation.

Unless specifically confirmed in writing, the service does not include:

• full or partial rewiring;
• replacement of a consumer unit;
• major circuit replacement;
• extensive concealed faults;
• building, plastering or decorating work;
• faults in third-party equipment or appliances;
• work outside the agreed monetary or labour allowance; or
• upgrades requested for preference rather than safety or compliance.

If substantial additional work is required, we will provide a separate quotation. The customer is not required to accept that additional quotation.

15. Emergency Callouts

An emergency callout charge normally covers attendance and the initial period of investigation stated during booking.

Unless expressly included, it does not necessarily include:

• replacement parts or materials;
• work beyond the included attendance period;
• major repairs;
• rewiring;
• work by another trade; or
• a permanent repair where only temporary safety work is possible.

Where a permanent repair cannot be completed during the visit, we may make the installation reasonably safe and provide a further quotation.

16. Minor Electrical Works

Minor electrical work prices may cover a defined period of labour only. Materials, replacement parts and additional labour may be charged separately where stated during booking.

A minor-work booking may be reclassified if inspection shows that the work is more extensive or requires additional testing, certification or corrective work.

17. Remedial Works

Prices described as “from” or “starting from” are not fixed prices for all remedial work.

The final price will depend on the defect, accessibility, required materials, testing, labour and whether further investigation is necessary.

18. Cancellations and Rescheduling

Please contact us as soon as possible if you need to cancel or rearrange an appointment.

Subject to your statutory rights:

• appointments cancelled or rearranged more than 24 hours before the agreed time will normally not incur an attendance charge;
• a reasonable cancellation charge may apply where less than 24 hours' notice is provided;
• specially ordered or non-returnable materials may remain chargeable;
• work already completed must be paid for; and
• reasonable costs already incurred at your request may be deducted from any refund where legally permitted.

19. Consumer Cooling-Off Rights

Where a consumer contract is entered into online, by telephone or away from our business premises, you may have a statutory right to cancel within 14 days without giving a reason.

This cooling-off period will normally begin on the day after the service contract is concluded.

Urgent or emergency attendance requested by you may therefore begin before the cooling-off period expires.

20. Failed Access and Missed Appointments

A reasonable callout or attendance charge may apply if:

• our engineer attends but cannot gain access;
• the customer or authorised person is not present;
• incorrect access information was provided;
• the customer cancels after the engineer has travelled to the property;
• the premises are unsafe to enter; or
• the work cannot proceed because required permission has not been obtained.

Any charge will reflect the circumstances and reasonable costs incurred.

21. Parking, Permits and Other Charges

The customer must tell us about known parking restrictions, permits, congestion charges, tolls or access fees before the appointment.

Reasonable parking, permit, toll, congestion or access charges incurred in providing the service may be added to the invoice where these were not included in the agreed price.

We will not knowingly park illegally at the customer's request.

22. Workmanship and Warranty

We will provide our services with reasonable care and skill.

Unless a different period is stated in writing, workmanship carried out by us is covered for 12 months from completion.

The workmanship warranty covers defects directly caused by our work. It does not cover:

• pre-existing faults;
• normal wear and tear;
• accidental or deliberate damage;
• misuse or failure to follow instructions;
• alterations or repairs carried out by another person;
• water, fire, pest, structural or environmental damage;
• failure of customer-supplied materials or equipment;
• manufacturer defects; or
• faults elsewhere in the installation that are unrelated to our work.

This warranty is in addition to, and does not replace, your statutory rights.

23. Customer-Supplied Materials

Where you ask us to install materials or equipment supplied by you:

• you are responsible for ensuring they are suitable and complete;
• we may refuse to install unsafe, damaged or non-compliant equipment;
• additional labour caused by missing or unsuitable parts may be charged;
• we are not responsible for a defect inherent in the supplied product; and
• our workmanship obligations continue to apply to the installation work we perform.

24. Making Good and Decoration

Electrical work may require lifting floor coverings, cutting access points, drilling, chasing walls or removing fixtures.

Unless expressly included in writing, our price does not include:

• plastering;
• painting or decorating;
• flooring repairs;
• carpentry;
• building work; or
• specialist cosmetic restoration.

We will take reasonable care and will explain foreseeable disruption where practicable.

25. Safety

We may stop or refuse work where:

• continuing would be unsafe or unlawful;
• the installation presents an immediate danger;
• the customer asks us to carry out non-compliant work;
• there is threatening, abusive or discriminatory behaviour;
• the premises contain a serious health or safety risk; or
• another person interferes with the work.

Where appropriate, we may recommend isolation of unsafe equipment or circuits until repairs are completed.

26. Liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for loss or damage that:

• was not caused by us;
• was not reasonably foreseeable;
• results from inaccurate information supplied by the customer;
• results from a pre-existing fault or unsafe installation;
• results from failure to follow our reasonable advice;
• results from work carried out by another person; or
• could reasonably have been avoided by taking precautions we recommended.

If you use our services wholly or mainly for business purposes, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity, except where liability cannot legally be excluded.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot legally be excluded; or
• any other liability that cannot lawfully be limited or excluded.

27. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, transport disruption, illness, industrial action, supply shortages, utility failure, fire, flooding, government restrictions or other emergencies.

We will take reasonable steps to minimise disruption and rearrange affected work where appropriate.

28. Photographs and Records

We may take photographs or create records of electrical installations, defects and completed work where reasonably necessary for:

• inspection and reporting;
• quotations;
• job records;
• safety and compliance;
• warranty evidence; or
• resolving queries or disputes.

We will process personal information in accordance with our Privacy Policy .

We will not use identifiable photographs of your property for promotional purposes without an appropriate lawful basis or permission where required.

29. Personal Information

Personal information supplied during booking will be used to process your request, communicate with you, provide the service, issue relevant documents, maintain business records and comply with legal obligations.

Further information is available in our Privacy Policy .

30. Complaints

If you are dissatisfied with our service, please contact us promptly and provide:

• your name and contact details;
• your booking or invoice reference;
• the address where the work was carried out;
• a clear description of the issue; and
• any relevant photographs or documents.

We will make reasonable efforts to investigate and respond promptly. You must give us a reasonable opportunity to inspect and, where appropriate, remedy an alleged defect.

31. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms.

32. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue in effect.

33. Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

34. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available in the part of the United Kingdom where you live.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring proceedings in another applicable UK jurisdiction.

35. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, procedures or legal obligations.

The version applying to your booking will normally be the version made available when the contract was formed, unless a change is required by law or agreed with you.

These Terms should be reviewed whenever Teck Electrical Ltd changes its booking, pricing, cancellation, warranty or payment arrangements.