Privacy Policy

Last updated: 16 July 2026

Teck Electrical Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights available to you under UK data-protection law.

This policy applies when you use our website, submit a booking or quotation request, contact us, purchase a service or otherwise provide personal information to Teck Electrical Ltd.

1. Who We Are

Teck Electrical Ltd provides domestic and commercial electrical services in the United Kingdom.

For the purposes of UK data-protection law, Teck Electrical Ltd is the controller of the personal information described in this policy.

Email: admin@teckelectrical.co.uk

Website: https://teckelectrical.co.uk/

2. Information We Collect

Depending on how you interact with us, we may collect:

Your full name.
Your email address.
Your telephone number.
Your company or organisation name.
Your service and appointment preferences.
Your property address, postcode and access or parking instructions.
Information about the property, such as property type, number of bedrooms, circuits, consumer units or fuse boxes.
Details of electrical faults, installations, repairs or work required.
Photographs, reports or documents you voluntarily upload or send to us.
Booking references, quotations, invoices, payment records and service history.
Correspondence sent by email, telephone, website form or another communication method.
Technical website information such as IP address, browser type, device type, pages visited and cookie preferences, where applicable.

Please do not send us sensitive personal information unless it is genuinely necessary for us to provide the requested service.

3. How We Collect Your Information

We may collect personal information:

When you complete our online booking or enquiry form.
When you telephone, email or message us.
When you request a quotation.
When we attend your property or provide electrical services.
When you pay an invoice or enter into a contract with us.
From a landlord, tenant, estate agent, managing agent, business or other person arranging access on your behalf.
Automatically through website cookies and similar technologies, where used.

4. How and Why We Use Your Information

Purpose	Information used	Lawful basis
To process booking and quotation requests	Name, contact details, address, service selections, property and job information	Taking steps at your request before entering into a contract and performance of a contract
To arrange, confirm, reschedule or cancel appointments	Name, telephone number, email address, address, requested date and time	Performance of a contract and legitimate interests
To provide electrical services	Property details, fault descriptions, access information, photographs and inspection documents	Performance of a contract
To prepare quotations, reports and certificates	Customer details, property information, test results and service records	Performance of a contract, legitimate interests and legal obligations
To issue invoices and process payments	Name, address, company details, invoice and payment information	Performance of a contract and legal obligations
To respond to enquiries and complaints	Contact information, correspondence and service history	Legitimate interests and performance of a contract
To protect our business and prevent fraud	Contact details, transaction information, website and correspondence records	Legitimate interests and legal obligations
To maintain accounting and tax records	Invoices, payments and customer transaction records	Legal obligations
To improve our website and services	Website usage, device information and customer feedback	Legitimate interests or consent where consent is legally required
To send optional marketing communications	Name, email address and marketing preferences	Consent or another lawful basis permitted under applicable marketing rules

5. Booking and Confirmation Emails

When you submit a booking request, we use the information provided to:

Create a booking record.
Send a notification to Teck Electrical Ltd.
Send a booking-request confirmation to your email address.
Contact you to confirm, amend or discuss the requested appointment.
Calculate an estimated price based on the options you have selected.

The submission of a form does not necessarily mean that your appointment has been confirmed. We will contact you to confirm availability.

6. Estimated Prices and Automated Calculations

Our booking form may calculate an estimated price based on the service, property details and additional options selected.

These calculations assist with preparing your booking but do not involve automated decision-making that produces legal or similarly significant effects. The final scope, availability and price may be reviewed by a member of our team.

7. Who We Share Information With

We may share personal information only where reasonably necessary with:

Our employees, electricians, contractors and authorised service personnel.
Website, hosting, email, booking, IT and technical-support providers.
Accountants, insurers, legal advisers and other professional advisers.
Payment processors or banking providers where payments are processed.
Certification, accreditation or industry bodies where required.
Government departments, regulators, courts, law-enforcement agencies or other authorities where legally required.
Landlords, tenants, estate agents, managing agents or site contacts where this is necessary to arrange or complete the service.

We do not sell your personal information to third parties.

8. Service Providers

Our website and business systems may use third-party providers to operate services such as:

Website hosting and domain services.
Business email and SMTP delivery.
Online forms and booking management.
Website security, backups and spam prevention.
Analytics and performance monitoring.
Accounting, payment and invoicing systems.

Those providers may process personal information on our behalf and are expected to protect it appropriately.

9. International Data Transfers

Some service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is used, such as an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, warranty and dispute-resolution requirements.

Our usual retention periods are:

Unsuccessful quotation or enquiry records: normally up to 24 months.
Booking and service records: normally up to 6 years after completion.
Invoices, payments and accounting records: normally 6 years or for another period required by law.
Certificates and inspection reports: for as long as reasonably necessary for service, safety and evidential purposes.
Complaint or dispute records: for the duration of the matter and an appropriate period afterwards.
Marketing information: until consent is withdrawn, you unsubscribe or the information is no longer required.

We may retain information for longer where required by law or where it is necessary to establish, exercise or defend legal claims.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, improve performance, protect forms from spam and understand how visitors use the website.

Where required, non-essential cookies will only be used after you have provided consent through the website's cookie controls.

You may change your cookie preferences through the cookie banner or your browser settings.

12. Marketing Communications

Booking a service does not automatically subscribe you to marketing.

Where we ask for marketing consent, this will be presented separately from the mandatory booking and privacy checkboxes.

You may unsubscribe from marketing at any time by using an unsubscribe option in the message or by emailing: admin@teckelectrical.co.uk .

13. Security

We use reasonable technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

These measures may include access controls, passwords, encrypted connections, website security controls, backups and restricted access to business systems.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

14. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Request restriction of how your information is used.
Object to processing based on legitimate interests.
Request the transfer of certain information to you or another organisation.
Withdraw consent where processing relies upon consent.
Object to direct marketing at any time.

These rights are not absolute and may be subject to legal exemptions.

To exercise a right, email: admin@teckelectrical.co.uk .

We may need to request information to verify your identity before responding.

15. Complaints

Please contact us first if you have concerns about how we use your personal information. We will make reasonable efforts to resolve the matter.

You also have the right to complain to the UK Information Commissioner's Office:

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

16. Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party websites. You should review their privacy information before providing personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will be published on this page with an updated revision date.

Contact Us About Privacy

Questions, requests or concerns regarding personal information can be sent to:

Teck Electrical Ltd
Email: admin@teckelectrical.co.uk
Website: teckelectrical.co.uk